REFUND POLICY

All sales are final. Since we customize each order according to your file and exact specifications, no refunds are given once Shanghai Shengzhen Cultural Communication Co., Ltd. starts working on your order, which means Shanghai Shengzhen Cultural Communication Co., Ltd. has received your necessary materials (i.e., digital files and payment) and has begun work on your job (i.e., your job is in production).

In some cases, a partial or full refund may be extended to the customer if no work has been completed by Shanghai Shengzhen Cultural Communication Co., Ltd. due to artwork errors or other errors with the order. Under those circumstances, cancellation of the entire order would be recommended to reduce additional charges incurred by both parties, subsequently, you may place a new order after. If a partial refund is insisted, such refunds would be adjusted to cover any fees charged for proofs or other services associated with that order as well as merchant bank fees on credit card transactions. Refunds resulting from but not limited to, quantity, paper stock and shipping downgrades or cancellations prior to being in production shall be subject to a minimum fee of $15.00, up to 3.5% of the total amount. (add in the why refund)

Customers can request a refund by emailing our customer service email [email protected].

Any refunds that are made will be credited to the respective bank account that is tied to the debit or credit card used for the transaction that the User has made. It will be credited back within 5-7 working days (based on the bank’s timing).

Shanghai Shengzhen Cultural Communication Co., Ltd. constantly maintains materials inventory and staff and schedules time on all equipment for orders that have been placed to ensure our ability to produce them at any certain time. Orders that are not yet in production within 5 days of order already incur additional equipment, labour and inventory costs for Shanghai Shengzhen Cultural Communication Co., Ltd.. Orders not approved for print by customer within 90 days of the order being placed will be non-refundable and will incur a fee of 12.5% of the original invoice total for each 30 day period thereafter until 100% of the original invoice total has been accrued in fees.

Each order made from Shanghai Shengzhen Cultural Communication Co., Ltd. is a contract between you, as the customer making the order and Shanghai Shengzhen Cultural Communication Co., Ltd.. The fact that you have made an order on behalf of a third party does not absolve you of liability to Shanghai Shengzhen Cultural Communication Co., Ltd.. As such, any decision by the third party not to accept the particular items printed or to cancel the order with you does not affect your liability to Shanghai Shengzhen Cultural Communication Co., Ltd..

This version of the Terms is effective as of Jan 18th, 2024